FAQs
Ecology
What materials are you using?
For apparel, pouches and totes we are using only fabrics made of organic cotton with GOTS label.
For mugs we are using ceramic.
The water bottles are made from aluminium.
What ink are you using?
Our wonderful designs are printed on the textile using water-based inks, 100% eco-certified by OEKO-TEX® ECO PASSPORT and by the very serious GOTS 5.0 label, and are VEGAN.
What packaging are you using?
We have decided to work with a partner who cares as much about our planet as we do: All products are packaged completely plastic free. They come in nice recyclable cardboard sleeves or, depending on the size of the product, in soft sleeves made of recycled material.Even the paper used to print your slips is environmentally friendly.
What does the GOTS label mean?
GOTS stands for Global Organic Textile Standard and is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. GOTS certified final products may include fibre products, yarns, fabrics, clothes, home textiles, mattresses, personal hygiene products, as well as food contact textiles and more.
Having one common standard means textile processors and manufacturers can export their fabrics and garments with one organic certification that is accepted in all major markets. This transparency also gives consumers the power to choose truly organic products sourced from green supply chains.
What does the Eco Passport by OEKO-TEX® mean?
ECO PASSPORT by OEKO-TEX® is an independent certification for chemicals, colourants and accessories used in the manufacturing of textiles and leather articles. We check that each individual substance in the chemical products meets the statutory requirements and that it is not harmful to human health. ECO PASSPORT can certify all chemical products such as textile and leather chemicals, colourants and auxiliaries as well as corresponding formulations which are used in the textile, leather and clothing industries and which meet the strict guidelines.
Do you want learn more? Visit the OEKO-TEX® website.
What does Standard 100 by Oeko-Tex mean?
Every day, our skin has to endure the microaggressions of our daily lives: pollution, extreme temperatures, cosmetic products with dubious compositions,... We're not going to add another layer of toxicity with our clothes, are we? This is the aim of the Standard 100 label by Oeko-Tex: to ensure the absence of harmful components in textiles thanks to strict controls carried out during the production phase.
What does Vegan by PETA stand for?
We love animals. And not just the cute ones, like otters and kittens, no, we love them ALL. That's why we've chosen to include products that have been awarded the PETA vegan label. What does this mean? It's quite simple: the guarantee of a product that has not been tested on animals, and whose composition does not contain any ingredients of animal origin.
What does Fair Wear stand for?
This label is not ecological in the strict sense of the word, but it is nonetheless very important. The Fair Wear Foundation has been working for more than twenty years to improve the working conditions of textile workers, notably through requirements regarding working hours, wages and more generally respect for a healthy working environment. And yes, what seems to be a standard is not necessarily a standard everywhere, and fortunately such a certification exists to raise the level!
What does GRS mean?
This is the name of the Global Recycled Standard label, whose (very important) mission is to ensure that products of recycled origin are manufactured and composed in a clean manner. We say yes to circular consumption, and even more so when it is done properly! Note that this label concerns products whose composition contains at least 95% recycled materials: if this percentage is at least 5%, then the product can be certified with the Global Recycled Blended Standard.
What does OCS100 stand for?
The Organic Content Standard applies to non-food products with 95 to 100% organic textile content, without a trace of GMOs or chemicals. For products with an organic textile composition of between 5 and 95%, the same principle as the GRS applies: there is a label called theOrganic Blended Content Standard.
Custom Portrait Orders
Do I have to order the portraits shown on the product pages?
Portraits shown on pictures are examples and for illustration purposes only. You are asked to upload photos of your pet which will be turned into an outlined sketch by us.
Are the product colours exactly like on the pictures?
Actual colours may vary. This is due to the fact that every computer monitor, laptop, tablet and phone screen has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show all of our products as life-like as possible, but please understand the actual colour may vary slightly from your monitor.
How many pets can I add to a product?
Apparel items, totes and pouches are able to fit up to 5 pets. Mugs and water bottles are limited to 1 pet.
Do you only do dogs and cats?
We have experience in dogs and cats but are open to welcome other pets too.
Is it mandatory to add the pet's name?
No. If you would prefer a different phrase such as "dog mom" or your IG handle, please type that instead. If you would just like your pet's portrait and no text at all, type "no name".
Where is the custom portrait being placed on the product?
Unisex and Women's Apparel: 1/2 pets will be placed on the left chest, 3 or more pets will be placed in the middle across the chest
Kids: Portrait will be placed in the middle across the chest. Large placement for 1 pet, smaller placement for 2 pets or more
Accessories: please see details on the respective individual product pages
What type of photo should I use?
Close up, high quality, evenly lit, full head in frame (no cropped off ears, top of head etc.), unfiltered, straight on -Portrait mode usually works great!
If the photos you provide don't work, we will reach out for additional photos.
How does the proof option work?
If you select the proof option, you will receive an email with a link to view your proof. Please use an email that you check regularly and make sure to check your spam/junk occasionally.
All proofs allow up to 3 revisions. You have 24 hours to review and send your approval. If we do not receive any response from you within this timeframe, we will start processing your order. It is not possible to use a different photo after you have received your proof.
How long will it take to receive my custom order?
All custom orders are processed and completed within approx 2-3 weeks. If you request an edit to a proof, please understand that your order may take longer. Once your order has been completed, you will receive an email notifying you that your order has shipped. After it has been shipped, you can expect your order in 2-10 days, depending on your location.
Printing
What is DTG printing?
Direct-to-garment printing is a process of printing on textiles using specialized aqueous ink jet technology. DTG printers typically have a platen designed to hold the garment in a fixed position, and the printer inks are jetted or sprayed onto the textile by the print head.
What is SUB printing?
Sublimation printing is a specific process of printing that first involves printing onto a special sheet of paper, then transferring that image onto another material. The ink is then heated until it disintegrates into the product.
What ink are you using?
Your wonderful pets are printed on the textile using water-based inks, 100% eco-certified by OEKO-TEX® ECO PASSPORT and by the very serious GOTS 5.0 label, and are VEGAN
What type of photo should I use for the custom portrait?
Close up, high quality, evenly lit, full head in frame (no cropped off ears, top of head etc.), unfiltered, straight on -Portrait mode usually works great!
If the photos you provide don't work, we will reach out for additional photos.
Where is the portrait being placed on the product?
Unisex and Women's Apparel: 1/2 pets will be placed on the left chest, 3 or more pets will be placed in the middle across the chestKids: Portrait will be placed in the middle across the chest. Large placement for 1 pet, smaller placement for 2 pets or moreAccessories: please see details on the respective individual product pages
Care & Materials
What materials are you using?
For apparel, pouches and totes we are using only fabrics made of organic cotton with GOTS label.For mugs we are using ceramic.The water bottles are made from aluminium.
How do I care for my product?
To ensure a long lasting product: Cold machine wash fabrics (max 30 °C). Wash fabrics with similar colours inside out.Do not iron on the design.
Water bottles: Dishwasher possible but preferable hand washing. Do NOT put into microwave.
Mugs: Hand washable or dishwasher safe. Microwave resistant.
What size should I order?
All of our apparel items are unisex except the "My Hoomum" T-shirt. Please refer to the size guide on each product page when ordering. If you would like a looser fit, we recommend sizing up. Please keep in mind that we are using organic cotton which will shrink a bit during the first washes.
What does the GOTS label mean?
GOTS stands for Global Organic Textile Standard and is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. GOTS certified final products may include fibre products, yarns, fabrics, clothes, home textiles, mattresses, personal hygiene products, as well as food contact textiles and more.
Having one common standard means textile processors and manufacturers can export their fabrics and garments with one organic certification that is accepted in all major markets. This transparency also gives consumers the power to choose truly organic products sourced from green supply chains.
Are the product colours exactly like on the pictures?
Actual colours may vary. This is due to the fact that every computer monitor, laptop, tablet and phone screen has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show all of our products as life-like as possible, but please understand the actual colour may vary slightly from your monitor.
What does Standard 100 by Oeko-Tex mean?
Every day, our skin has to endure the microaggressions of our daily lives: pollution, extreme temperatures, cosmetic products with dubious compositions,... We're not going to add another layer of toxicity with our clothes, are we? This is the aim of the Standard 100 label by Oeko-Tex: to ensure the absence of harmful components in textiles thanks to strict controls carried out during the production phase.
What does Vegan by PETA stand for?
We love animals. And not just the cute ones, like otters and kittens, no, we love them ALL. That's why we've chosen to include products that have been awarded the PETA vegan label. What does this mean? It's quite simple: the guarantee of a product that has not been tested on animals, and whose composition does not contain any ingredients of animal origin.
What does Fair Wear stand for?
This label is not ecological in the strict sense of the word, but it is nonetheless very important. The Fair Wear Foundation has been working for more than twenty years to improve the working conditions of textile workers, notably through requirements regarding working hours, wages and more generally respect for a healthy working environment. And yes, what seems to be a standard is not necessarily a standard everywhere, and fortunately such a certification exists to raise the level!
What does GRS mean?
This is the name of the Global Recycled Standard label, whose (very important) mission is to ensure that products of recycled origin are manufactured and composed in a clean manner. We say yes to circular consumption, and even more so when it is done properly! Note that this label concerns products whose composition contains at least 95% recycled materials: if this percentage is at least 5%, then the product can be certified with the Global Recycled Blended Standard.
What does OCS100 stand for?
The Organic Content Standard applies to non-food products with 95 to 100% organic textile content, without a trace of GMOs or chemicals. For products with an organic textile composition of between 5 and 95%, the same principle as the GRS applies: there is a label called theOrganic Blended Content Standard.
Packaging & Delivery
What packaging are you using?
We have decided to work with a partner who cares as much about our planet as we do: All products are packaged completely plastic free. They come in nice recyclable cardboard sleeves or, depending on the size of the product, in soft sleeves made of recycled material.Even the paper used to print your slips is environmentally friendly.
How long will it take to receive my custom order?
All custom orders are processed and completed within approx 2-3 weeks. If you request an edit to a proof, please understand that your order may take longer. Once your order has been completed, you will receive an email notifying you that your order has shipped. After it has been shipped, you can expect your order in 2-10 days, depending on your location.
How long will it take to receive my non personalized order?
All non personalized orders are processed and completed within approx 1-3 business days. Once your order has been completed, you will receive an email notifying you that your order has shipped. After it has been shipped, you can expect your order in 2-10 business days, depending on your location.
Where do you ship to?
How much does shipping cost?
Shipping costs are based on your order items and your shipping location. Please refer to details calculated during the check out process.
As of a certain minimum order value we offer free shipment based on your location.
Does shipping include customs and import costs?
Please note that all of our products are shipped from the European Union.
Buyers are responsible for possible customs and import duties.
We are not responsible for delays caused by customs.
Returns, Exchanges, Cancellations & Refunds
Can I return/exchange/refund a custom product?
Because of the custom nature of these items, I do NOT accept returns, exchanges or refunds. In the unlikelihood of your item being damaged, please contact us.
Can I return/exchange/refund a non personalized product?
We have a 30 days return policy for non personalized items. Please refer to our policy for more details.